Introduction
At Custonomy, we strive to provide top-quality support to all our valued customers. To ensure we deliver the best possible service, access to our support site, including articles and the knowledge base, is now limited to subscribed customers. If you're experiencing difficulties accessing our resources, please follow the guidelines outlined in this article.
Steps to Access the Support Site:
- Confirm your subscription: To access our support site, you must be a subscribed customer. If you're unsure about your subscription status, please consult your company administrator for clarification. If you are just beginning to evaluate Custonomy's solution, you may leave your contact information here https://www.custonomy.io/contact-us, and our account manager will contact you soon.
- Contact your company administrator: If you're a subscribed customer and still unable to access the support site, kindly reach out to your company administrator. They may need to grant you the appropriate permissions or resolve any account-related issues.
- Company administrator to contact Custonomy Account Manager: In case your company administrator is unable to resolve the issue, they should contact the Custonomy Account Manager for further assistance. Our dedicated Account Managers are always ready to help resolve any access-related problems and ensure a smooth experience for our customers.
Conclusion
We understand that having access to helpful resources is crucial for efficiently utilizing our products and services. By limiting access to subscribed customers, we can better cater to your needs and maintain a high standard of support. If you encounter any issues while trying to access our support site, please follow the steps outlined above and reach out to your company administrator. We appreciate your understanding and look forward to providing exceptional support to our subscribed customers.